Terms & Conditions

Alberta Online Counselling

Liability Waiver, Confidentiality Agreement, and Terms of Service

 

 

1. Consent to Services

 

By signing this agreement, I (“the Client”) confirm that I am voluntarily choosing to participate in online counselling sessions and/or programs offered by Alberta Online Counselling (“the Counsellor” and its associates). I understand that counselling is a collaborative process and that results are not guaranteed.

 

 

2. Liability Waiver

 

I acknowledge and agree that:

 

• The Counsellor and any affiliates, programs, videos, blogs, podcasts, information sheets, recordings, or media content (collectively referred to as “Materials”) provided in any format are for informational and supportive purposes only and are not intended to replace medical, psychiatric, legal, or financial advice.

• I waive all rights to any legal claims against Alberta Online Counselling, its owners, employees, contractors, or affiliates in relation to the counselling services or materials provided.

• I accept full responsibility for how I use the information and guidance received during sessions or from any materials.

 

 

 

3. Session Recording Consent

 

I understand and agree that:

 

• All counselling sessions may be audio and/or video recorded by Alberta Online Counselling for purposes of quality assurance, training, legal safety, and professional supervision.

• These recordings will be stored securely and accessible only to authorized personnel, in accordance with Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA).

• Recordings will not be shared publicly or externally without my explicit written consent unless required by law.

• By continuing with the counselling service, I consent to this recording policy and understand that refusal to consent may result in service denial.

 

 

 

4. Confidentiality Agreement

 

• All information shared during sessions is strictly confidential and will not be disclosed without my written consent, except where required by law (e.g. risk of harm to self/others, child abuse, subpoena).

• Alberta Online Counselling complies with applicable privacy laws under the Health Information Act (HIA) and Personal Information Protection Act (PIPA) of Alberta.

• While every effort is made to protect my confidentiality, I understand that digital communication carries inherent risks, and absolute security cannot be guaranteed.

 

 

 

5. Non-Disclosure Agreement

 

I agree not to:

 

• Record, distribute, or disclose any portion of the counselling sessions, content, or communications without prior written permission from the Counsellor.

• Reproduce or share any proprietary materials, frameworks, or tools shared during or in connection with the services.

 

 

 

6. Payments and Refund Policy

 

• I acknowledge that all fees are final and non-refundable, regardless of whether I attend, complete, or am satisfied with the session(s) or program(s).

• I am fully responsible for all payments agreed upon at the time of booking.

• If I fail to attend a scheduled session without the required notice, or if I choose to terminate services, I understand that no refund will be provided.

 

 

 

7. Code of Conduct and Grounds for Termination

 

• I agree to engage in all sessions in a respectful and appropriate manner.

• Any form of abuse, harassment, threats, or inappropriate behavior (verbal or written) directed at the Counsellor or their team will result in immediate termination of services without refund and may be subject to legal action.

 

 

 

8. Jurisdiction and Legal Standing

 

• This agreement shall be governed by the laws of the Province of Alberta and applicable federal Canadian laws.

• Any disputes arising from this agreement will be handled in Alberta’s legal jurisdiction.

 

 

 

9. Acknowledgment and Agreement

 

By checking the box and/or signing below, I confirm that:

 

• I have read, understood, and agree to all the terms listed in this document.

• I am at least 18 years of age or the legal guardian of the client, if underage.

• I understand that participation in counselling is voluntary and that I may withdraw at any time, but payment obligations remain in effect.

 

 

 

Client Name: ___________________________

Signature: ____________________________

Date: _________________________________

 

Counsellor Signature (optional): ____________________________

 

☐ I confirm that I have read and agree to all the terms above, including the consent to session recording.

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